eLynx Packages and uSign® Documents
Lost or forgotten password
My account is locked
Downloading documents
Signup/pre-register for a lender
After completing registration
Have documents been sent
SwiftView printer language/print method FAQ
Registration verification
Email notification not received
Trouble connecting to the website
Account activation
Printer paper tray selection
I get "errors on page" (or blank page) when loading an eLynx document on an eLynx website
When opening an eLynx document, I get a "SwiftView password" prompt
How do I register my eLynx account
When accessing a document, only the SwiftView toolbar is visible on the right with "0 of 0" pages
uSign®
Locked account
Unknown authentication answers
Expired loan email
Submitting signed documents
Representative hasn’t received an email of the completed signing
Lost or forgotten password
If you have clicked on your document pick-up link and the system is requesting a password and you have forgotten yours, click on the “Forgot Your Password?” link directly below the “Login” button. You will then be taken to a page requesting your email address. The email address you type in this block must match the email address at which you received the document pick-up email. Once you have typed in the email address, press the “Send Email” button. An email with your password included will be sent to you immediately. Once the email arrives, find your password and then type it in the password block to continue. The password block is case sensitive so make sure you type it in exactly how you see it in the email. You may be prompted to create a new password the first time you log in after requesting you password in an email.
My account is locked
eLynx accounts now lock after five failed attempts. For most documents, once the account is locked you have two options. The first option is to wait 15 minutes and the account will automatically unlock. You can then use the same password to access your account. Your second option is to call our Technical Support line and one of our agents will be able to manually unlock you account. If you choose to have your account manually unlocked, you may be asked to create a new password the first time you log in after the account is unlocked. For some documents, you account will not unlock automatically, and you will need to call tech support to have you account manually unlocked.
Downloading documents
To download your document, you must first have received the document pick-up link through your email. Once you have received that email, click on the link that is included. You will then be taken to a sign-in page where your email address is pre-filled in one block and where you must type in your password. The password block is case sensitive. Once you have typed in your password, press the “Login” button. Once logged in, you will then be taken to a screen that displays all files that have posted to your account for that lender. Simply click on the underlined file name and if prompted, choose open. Depending on which eLynx print utility you have installed, you may see the document first or it may be sent directly to your default printer.
Signup/pre-register for a lender
You only need to pre-register for an account if the sender notifies you to do so. There are two methods to request a signup/registration for a lender:
For some specific lenders, they are instructed to send an email to the following email address: (Lending Company name)@elynx.com.
When directed to perform this method the registration will be automatically generated and it will be sent back to the sending email.
Send an email to elynx Technical Support
Provide the following:
The lender you are requesting to be set up with
Provide your email address (Only if it’s not going back to the sending email address).
Please allow 5-10 minutes to receive a returned email.
After completing registration
Once you have completed your registration, you will need to contact the lender to have them resend/post the documents.
Have documents been sent?
Once documents have been sent, you will receive an email that states, “Docs ready for pickup”. Click on the URL/Link provided and type in your password. The username is already there by default.
SwiftView Viewer printer language/print method FAQ
The printer’s language also referred to as the “print method” can be responsible for formatting issues, packages failing to go to the printer, disappearing, or “going into limbo”, garbled/overlapping print, etc.
When choosing a print method here are some guidelines:
Direct Print is fastest and most accurate, but requires a printer that can handle raw Printer Control Language (PCL) sent directly to it.
Fast Print uses the printer’s driver to “rasterize” (turn into a type of image) before sending to the printer. It is still pretty fast, and works with most printers that have two or more paper trays, but are not multifunction printers (copy, fax, scan, etc).
Windows Print is for printers that need software and all of the Windows subsystems to help them process print jobs and print them. Printers that typically need Windows print are usually high-end printers, multifunction printers (copy, fax, scan, etc), and low-end printers that usually have only one paper tray, and are software configured because they don’t have a control panel (only has blinking lights).
If your printer is experiencing odd behaviors, chances are that the print method you are currently using is incompatible with your printer, and you should try another print method.
Registration verification
Most lenders do not require a pre-registered account in order to receive documents. If a lender does require one, they can find out for you or will have you call Technical Support.
Email notification not received
Please check your SPAM and/or Junk Mail (or Bulk Mail) folders to verify that it is not there.
If not found in your junk mail, please call 1-800-905-0939 for technical support and ask to have the email notification resent. If you do not receive the link it may mean that your IT Department or email provider is filtering the email. If you do not receive the resent email notification within 10 to 15 minutes, you would need to contact your IT Department and/or email provider to see if our messages are being blocked or delayed. All of our messages come from this email address: techsupport@elynx.com. They will need the email address to possibly add to their white list to allow all of our emails through. Once added to the white lists, please call our tech support line to have the notification resent.
The sender may have misspelled your email address. Please contact the lender directly to verify that your package was sent to the correct email address.
Another possible reason that you did not receive the email is that the document may not have been sent through eLynx.
Trouble connecting to the website?
There are several things you can try if nothing happens when you click on the link to login to eLynx.
Try copying the link from the email and then pasting the link into the address bar of your Internet browser and press the “Enter” button on your keyboard.
Check and see if the site is already open in another window, but minimized. It may also be hidden behind another window.
Make sure you can get to other secure websites, for example, your online banking site. Also check to ensure that you have Internet access.
You can try to temporarily disable your firewall as it may be blocking access.
Close all of your Internet browser windows and try clicking the link again.
Trying these 5 troubleshooting techniques will get you into the site a majority of the time.
Account activation
If you are signing into eLynx and it says “User No Longer Active”, please call 1-800-905-0939. We can reactivate your account immediately.
Printer paper tray selection
When documents are printed on the wrong paper size, we call it a problem with paper tray selection.
Some of the symptoms of attempting to print on the wrong paper size are:
Pages cutting off (Usually because the printer is attempting to print Legal documents on Letter size paper).
Garbled/Overlapping print.
In some cases blank pages may come out of the printer.
Printer has paper size messages on the display, a blinking amber colored light, and/or nothing prints.
The most common causes of paper tray selection problems are:
When attempting to print both Letter and Legal size paper on a printer with only one paper tray.
Improper software configuration.
Improper printer configuration.
Possible solutions to try:
Check to make sure your printer has enough paper in the trays; the paper trays are set up correctly for the paper in them, and the printer is configured correctly in its control panel or software configuration utility (such as the HP ToolBox). If you are unsure, please check with your printer support, helpdesk, or IT Department for further assistance.
Check for proper software configuration.
If you have installed the web post printer from the eLynx website, please keep in mind that this utility is designed to work with printers with a minimum of two paper trays. If your printer has only one paper tray, you will likely experience some of the issues listed above. This print utility only works with eLynx documents and does not work with SwiftView documents. Please see the section titled: “Configuring Web Post Printer” (below).
If you have SmartVue installed from the eLynx website, you may need to configure the utility as shown in the section titled: “Configuring SmartVue” (below).
If you have SwiftView installed, click on the “Print” button on the SwiftView toolbar on the right, and try changing print methods, and testing to see if it works. If you have only one paper tray or wish to print on only one size of paper, please see the section titled: “Configuring SwiftView” (below).
Configuring Web Post Printer.
Go to Start, then Programs (or All Programs), then the Elynx folder, and then Configure WebPost Printer.
Click on the “Advanced” button. On the next box, select "Allow Automatic Paper Tray Selection Based Upon Page Size" or click on “Force Paper Tray”; the letter represents the number of trays on your printer. For an example, if “letter” is in tray one then choose “A” for “letter”, and if “legal” is in tray two then choose “B” for “legal”
Choose Save Config, then Save Config again. Then try to print your documents again.
Configuring SmartVue.
Once the documents are viewable in the SmartVue screen, click on “File” and then “Print”.
At the bottom of the print box you have two options, “Print Raw PCL” and “Print Using Windows Drivers”. Select “Print Using Windows Drivers” and try to print your documents again.
Configuring SwiftView.
Supported operating systems include Windows 2000/XP/Vista. Please note: SwiftView is currently not compatible with Macintosh, Windows 98, Microsoft Windows 95, or Linux.
For supported operating systems, you can install SwiftView for use with the eLynx and SwiftSend services here:
Configure SwiftView to print all documents on one size of paper (assuming the printer has enough of the chosen paper in the tray, and the printer hardware is properly installed/configured).
Open your package so that it is visible in the SwiftView viewer
Click on the “Print” button on the SwiftView toolbar on the right.
Make sure the correct printer is chosen at the top of the print window.
Choose “Fast Print” or “Windows Print” (slower method, but required by some printers).
Click on the “Options” button.
Select “Use the one size set in printer properties”.
Select “Simplex”.
Select “Enlarge/Reduce to fit”.
Select “all of the paper”.
Click “OK”.
Click on the “Properties” button.
Select the paper size you wish the documents to print on in the paper or paper quality tab (For some printers, you will need to go to an “Advanced” button or tab as well).
Click “OK” to go back to the main print window.
Click “OK” to print.
I get "errors on page" (or a blank page) when loading an eLynx document on an eLynx website
Add eLynx to your trusted sites
In your Internet Explorer browser, click on "Tools", "Internet Options". Then click on the Security Tab, and highlight the Trusted Sites Icon. Click the Sites button. Then add the following sites one at a time by typing them into the "Add this website to this zone:" box. Then click “Add”.
https://secure.elynx.net and https://webpost.elynx.net
Then choose “OK” or “Close” and then “OK” again. Then close all of your Internet Explorer windows and try to access your package again.
Disable Windows Vista's "Protected Mode"
In your Internet Explorer browser, click on "Tools”, "Internet Options" then click on the "Security Tab"
Uncheck the "Enable protected mode" box.
Then choose "OK" for the "The Current Security Settings will put your computer at risk" prompt.
Then choose "OK" or "Close", and then close all of your Internet Explorer windows and try to access your package again.
You may wish to repeat these steps to enable protected mode after retrieving your package.
Try restarting your computer
Save the document (if available) to your desktop by following the below instructions:
Some documents can be saved to your desktop, while some cannot.
On your document display web page, right click your filename and choose "Save Target As".
Then in the file dialog window, under "Save In" choose "Desktop".
Once it is saved, access your document display web page again and click on "Install Print Utility", then follow the instructions.
Access your desktop and double click your document that you saved. Your document should start printing or open.
Get current version of SwiftView:
Make sure you have installed the latest version of SwiftView by clicking here:
When opening an eLynx document, I get a "SwiftView password" prompt
This means you have an outdated version of SwiftView installed on your computer. Install the newest version of SwiftView to be able to access your document with SwiftView by following the link below:
If you are prompted about old copies of SwiftView, you will need to choose "Ok" in order to install and access your document.
How do I register my eLynx account?
To register, you first need to open the email that was sent to you by your lender. These can vary between the different lenders. Most of the emails will come from the email address: techsupport@elynx.com. Once you are in the email, click on the underlined link that will start with “https://” which will take you to the registration window.
When filling out the registration form, make sure every field is filled out. If you are self-employed and do not have a company name, you can simply type in your name again.
Type in your desired password in the “Password” box then retype it, in the “Confirm Password” box. Some lenders have specific requirements for the password. For example, some require at least eight characters with at least one number. If the requirements are different, it will give you a message telling you what they are.
Once the form is filled out, click on the “Register” button and your account is now registered.
When trying to access a document, only the SwiftView toolbar is visible on the right with "0 of 0" pages.
As long as you see the bar on the right with 0 of 0 showing, and there is no red X showing, this indicates your document is still loading. Your document is compressed, and you will not see any pages until your entire document has completed loading. Document sizes are typically 3MB to 5MB in size, but can be as large as 15MB or larger. Depending on your Internet connection, it could take an extended period of time.
uSign
Locked account
Please call technical support at 1-800-905-0939 to have your account unlocked.
Unknown authentication answers
Click on the “Forgot your authentication answers? Click Here” link (found under the “Enter” button on the login page), provide your email address, and click on "Send Email". You will be sent an email with the correct authentication answers to use. The authentication answers are case sensitive. The representative who sent the package to you originally set up your answers, you may wish to contact them with further questions about the answers.
Expired loan email
This only indicates documents were not retrieved/completed within the allotted time frame, which is usually 72 hours. Therefore, the electronic signing ability has expired and not the loan itself. You can contact your representative and have them repost the documents.
Submitting signed documents
Before you can submit your signed documents, every document needs to be signed. This can be verified by looking on the left hand-side under the “Review and Sign” section. All listed documents must have a green check mark on it before you can either “Proceed to Completion” or “Submit signed docs”. Also if you come upon something that you do not want to sign, then you will need to contact your representative for further action.
Representative hasn’t received an email of the completed signing
In order for all parties to receive an email that all borrowers have completed their signing, all documents must have been signed and submitted by both borrowers. Make sure both borrowers have signed the same set of documents. For an example, if documents were sent yesterday and another revised set was sent today you have to make sure that you both sign the revised set that was sent today. Signing opposite sets of documents does not fulfill the requirement to sign a complete set of documents.