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Great American Insurance Group Taps eLynx's eSignature Service — Great American’s Trucking Division Uses uSign to Conquer Challenge of Highly-Mobile Customer Base
May 14, 2008
CINCINNATI – May 14, 2008 – eLynx, a portfolio company of American Capital Strategies Ltd. (NASDAQ: ACAS), and provider of the most widely used secure electronic document communications network for the financial services industry, announced today that Great American Insurance Group’s Trucking Division is using the company's uSign electronic signature technology to streamline the issuance and renewal of Occupational Accident coverage policies. By integrating uSign into its operations, Great American is conquering the challenge of a consistently mobile customer base, increasing the effectiveness of policy processes and improving the cost-efficiency of back-office operations.
Every day, insurance companies grapple with the challenge of highly mobile customers, including active-duty military personnel, business travelers or, as with Great American, professional truck drivers who are, by definition, always on the move. Capturing the necessary insurance paperwork from these customers – whether signing up a new driver at the motor-carrier's terminal, or trying to renew a policy with a driver on the road – has long been a time-consuming, paper-laden process.
“When drivers are away from their homes – as is often the case,” explains Tina Young, divisional assistant vice president of Great American’s Trucking Division, “they often miss renewal deadlines, setting an expensive cancellation and renewal process into motion. However, as a group, they're becoming more Internet-savvy, with a good percentage of drivers having access to the Web while on the road. That being the case, eLynx's uSign remote eSignature service makes for a perfect solution, letting the drivers electronically sign documents whenever and wherever they are.”
By incorporating uSign into the policy issuance and renewal process, Great American enables drivers to sign up for new or renew existing Occupational Accident policies real-time, from anywhere they have Internet access. Great American benefits by not only enhancing the customer experience and reducing costly back-office processing, but also increasing the accuracy of its paperwork submissions at the same time.
“For insurance companies looking to decrease costs and increase efficiencies, going paperless is key,” says Robert Nilsson, eLynx vice president of marketing and market development. “The built-in security and compliance functionality of uSign – in fact, of eLynx's entire expediteTM document processing services suite – means carriers can increase efficiencies and customer satisfaction while ensuring the regulatory compliance the industry demands.”
The Occupational Accident insurance forms are the first of more to come, including Underinsured/Uninsured Motorists (UM/UIM) waivers and workers' compensation documentation. When fully operational, the uSign eSignature service will allow more than 100 agencies working with Great American’s Trucking Division to significantly expedite their processes, while increasing customer satisfaction and allowing “anytime, anywhere” document communications with their customers.
About eLynx
eLynx, a portfolio company of S&P 500 member American Capital Strategies Ltd. (NASDAQ: ACAS), provides the most widely used network for electronic document communications services for the financial services industry. Enterprises use eLynx to capture and maintain data electronically throughout the document life cycle, automating paper-intensive processes, improving workflow, reducing costs and ensuring compliance with industry regulations. eLynx serves more than 600 financial institutions including 17 of the top 20 mortgage lenders and more than 100 insurance carriers in the United States. eLynx enables more than 65 percent of the nation’s mortgage closings. In addition, more than 4,000 enterprises worldwide with more than 4 million users in a broad spectrum of industries use eLynx's print management solutions. The company, founded in 1994, operates nationally with headquarters in Cincinnati, Ohio and offices in Portland, Oregon along with redundant data centers in Beaverton, Oregon and Chicago, Illinois. For more information visit www.elynx.com.
About Great American Insurance Group
Great American Insurance Group’s roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses, and in the sale of annuities and supplemental insurance products. The members of the Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio. AFG’s common stock is listed and traded on the New York Stock Exchange (“NYSE”) and Nasdaq under the symbol (“AFG”).
For more information, please contact:
Robert Nilsson
Vice President of Marketing and Market Development
eLynx
rnilsson@elynx.com
Beverly Bartley
Martopia
Vice President of Communications
Media contact for eLynx
bbartley@martopia.com