While Black Knight products and services are simple to use, we understand that questions or issues do arise from time to time.

Effective May 1, 2017, the standard hours of operation for Technical Support will be Monday - Friday from 8:00 am - 8:00 pm Eastern Standard Time (EST). Our experienced Technical Support Specialists can provide password support, troubleshoot printer issues and help tackle the most intricate of user issues.

However, before calling, you may be able to find the answers to your question below. To search our online FAQ database, use the index on the sidebar to sort by topic, product or audience, or search by keywords. If you still need to contact technical support please click the Contact Technical Support button in the lower left hand side of the screen.

Featured FAQs

How do I register for Consumer Inbox? How can I change my security questions and personalized security image? I would like to change my password, How do I change my password? I would like to add an alternative email address. How can I do that? How can I check my account status? How do I sign my documents? How can I upload my documents back to my lender? Installation of Expedite epublisher has failed. What can I do? I've upgraded my computer to Windows 7 64-Bit system; I'm unable to successfully downloand/print my documents. What can I do to fix this? How do I update my wiring information? What web browsers are supported for uSign products? I received an email that my documents have expired. What does this mean? I have completed signing my documents and the agent said they have not received them. "How can that be true" My Authentication Answers are not working, "How do I retrieve the correct answers?" How do I create a password for eCN? A document has been sent to a recipient, but they are saying they did not get it. I had a document sent to me a while ago, and it is no longer listed on the delivery site. How do I get it back? I have declined to electronically download documents. What will happen now? I have not received my email notification. Where can it be? When I try to login I receive a message saying that my account is locked. How do I unlock it? I've forgotten my password. How do I get my password? I am getting a blank screen after I have accessed the site. What should I do?