Support
- Dashboard
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Document Access
- My account says it's no longer active. How can I re-activate my account?
- When I click to download the documents, I get a white screen with a red X. Why does this happen?
- How do I update my Business Function information?
- My link is not working. How can I access the site?
- I have declined to electronically download documents. What will happen now?
- The Demonstration of Access Code is not listed in the box.
- How do I download documents?
- I had a document sent to me a while ago, and it is no longer listed on the delivery site. How do I get it back?
- How do I pick up my eCN documents?
- How do I navigate through the My Loans Screen?
- How do I update my Insurance Information?
- I receive this message when trying to print documents, "Not licensed to view this document."
- How do I update my License Information?
- When I try to login I receive a message saying "Not a recipent of these documents." What does that mean?
- A document has been sent to a recipient, but they are saying they did not get it.
- What should I do if I would like assistance walking through the registration process?
- I receive a message saying "You do not have access to make the required system configuration modifications". What does this mean?
- Where can I find information on eHUD Support?
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Electronic Signature
- I have completed signing my documents and the processor said they have not received them. "How can that be true"
- I received an email that my documents have expired. What does this mean?
- I have received my electronic documents and I've found that some data is not correct. How can we fix it?
- How do I sign my documents?
- How do I electronically sign my loan documents?
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ePublisher
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General Information
- I would like to add an alternative email address. How can I do that?
- How can I update my Agent ID?
- How can I check my account status?
- I click on view/print and nothing happens. How can I view my documents?
- Installation of publisher has failed. What can I do?
- Who can I contact for support with completing my printed loan documents or with questions about a loan?
- What web browsers are supported for Usign products?
- I've received a call from end-user stating they need a program to unzip their file; why does this occur?
- What opearting systems are compatible with SwiftSend Publisher
- I've upgraded my computer to Windows 7 64-Bit system; I'm unable to successfully downloand/print my documents. What can I do to fix this?
- How do I update my wiring information?
- eCN Demonstration Videos
- Getting Started
- Installing SwiftView
- Logging In
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Password
- My Authentication Answers are not working, "How do I retrieve the correct answers?"
- I would like to change my password, How do I change my password?
- I was not told my User Authentication answers. How do I get my User Authentication Answers?
- When I try to login I receive a message saying that my account is locked. How do I unlock it?
- I've forgotten my password. How do I get my password?
- How do I create a password for eCN?
- I was told my password would be ******* but, that is not working. How do I retrieve my login information?
- Printing
- User Information
Learning Center
eLynx has a variety of online eLearning tools that can help you get the most out of your eLynx service. So regardless of whether you are starting to use eLynx for the first time or want to learn about a new feature or service, the eLearning tools can help.
For a list of online resources, please contact your account manager or contact Technical Support.
