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technical support

Status Messages & Custom Reporting FAQs

What do I do if I get the error, "Dyna Zip/UnZip: File Not Found (No valid zipfile indicated)"?

Step 1:
Try first re-installing the print utility, if this does not work move to Step 2.

Step 2:
Try deleting your temporary internet files and cookies. For most users this will be located under TOOLS>INTERNET OPTIONS>GENERAL TAB>Delete Cookies and Delete Files. Then try opening the target package(s) again.

If both of these solutions fail please contact us at 1-800-905-0939.

What do I do if I get the error, "Error #2: The system could not find the file specified"?

This error is caused due to a compatability issue with your browser and the print utility. To solve this problem simply Save the document to your hard drive.  

Solution:
To save a package to your hard drive, right mouse click on the package you wish to save.  Then select the option Save Target As... or Save Link As...  Select a location that you are familar with and rename the file to an easily recognizable name.  Once the download is complete, go to that location and double click on the file name to open.

This will open it using your computer resources, instead of using your browser to open the package.

I am getting the message, "Cannot Download, Server returned an invalid or unrecognized response." What does this mean?

Reason:
Your proxy settings are preventing you from downloading the package.

Solution One:
Bypass your proxy by going into your internet options settings.  For most browsers you do this by going into TOOLS>INTERNET OPTIONS>CONNECTIONS>LAN SETTINGS..>UNCHECK ANY BOXES IN THIS MENU.  Try re-downloading.

Solution Two:
Sometimes Anti-virus software prevents packages from download due to the encrypted component.  Try turning off your software until the download is complete.

I am getting the error message, "Password Failed Validation or Your Account Has Been Locked Due to Failed Login Attempts".

Reason:

Password is being entered incorrectly or account has been locked.

Solution:

Type Help in the password from, then click the "Send Email" button from the forgot password screen.  You will receive an email containing your password.

Then highlight, and copy/paste the password from the email.  Hotkeys for copy and paste for Windows users is Ctrl+C and Ctrl+V.

For locked accounts you must call eLynx Tech Support at 800-905-0939.

I am getting the error message, "Page Cannot Be Displayed".

Reasons:

  1. You may not have any Internet connectivity.
  2. You may have the link entered incorrectly.
  3. You may be blocked from connecting to secure websites.

Possible Solutions:

  1. Check your Internet connection. First try going to a non-secure site like www.google.com or www.yahoo.com.  If you can go to one of these sites and perform a search, move onto #2.
  2. Try going to a secure site now to verify that you can access secure sites.  Most bank website have a log in area.  If you can check your bank account online, do so at this point.  Your bank most likely uses a secure connection for this.  You can also try this link, click here.
  3. If you can connect to these sites then you are most likely having a DNS issue and would need to contact your internal support.  If you are familiar with computers you can try pinging our site as well.

PINGING INSTRUCTIONS:
START>RUN>TYPE CMD>PRESS ENTER
Type in PING webpost.elynx.net at your command prompt.
You should recieve a reponse from the following ip address 216.64.199.171.

I am getting the error message, "Request Not Supported" when I try to ask for my password.

Reason:
Some lenders do not allow passwords to be sent back from their websites.  You must contact eLynx Technical Support to have us manually re-send it to you.